First American SMS has served the settlement industry since 1974. First American SMS has a proven track record for responding to
the automation initiatives of the settlement industry by delivering state-of-the-art software, services and support that easily
adapt to changing market demands. As a member of The First American Family of Companies (NYSE:FAF), First American SMS is closely
linked to the nation's leading provider of business information.
We collect and analyze customer feedback on a daily basis. The feedback survey is sent when a case for a particular customer is closed.
This process was manual and we needed an efficient automated solution.
QuestionPro provided us with the infrastructure to setup the feedback survey, collect data and analyze the collected data.
However, they did not have a mechanism to automatically send the feedback when a case was closed.
QuestionPro custom developed an automation solution for us. We can now simply email a file containing the email addresses (and other
related information) of customers whose cases have been closed. The file is automatically processed and feedback surveys are
distributed to the email addresses in the file.
Patrick Schultz, Vice President, First American SMS