Questions marked with a * are required
100%
 
1. 
In thinking about your most recent experience with DebtWave Credit Counseling, how would you rate the quality of customer service you received: *
 
 
 
 
 
 
 
2. 
My most recent question/problem regarding my account was answered/solved in a timely fashion. *
 
 
 
 
 
 
 
3. 
What is your overall satisfaction with DebtWave’s Customer Service? *
 
 
 
 
 
 
 
4. 
What is your overall satisfaction with Debtwave's Debt Management Program? *
 
 
 
 
 
 
 
5. 
The process of paying off my debts through DebtWave has been/was just as I expected: *
 
 
 
 
 
 
 
6. 
How well does each of the following words describe DebtWave’s Client Service Representatives?
Friendly *
                   
 
 
7. 
How well does each of the following words describe DebtWave’s Client Service Representatives?
Knowledgable *
                   
 
 
8. 
How well does each of the following words describe DebtWave’s Client Service Representatives?
Listened Carefully *
                   
 
 
9. 
How well does each of the following words describe DebtWave’s Client Service Representatives?
Respectful *
                   
 
 
10. 
How well does each of the following words describe DebtWave’s Client Service Representatives?
Responsive *
                   
 
 
11. 
I would recommend a friend to DebtWave Credit Counseling, Inc.:
*
 
 
 
 
12. 
Client Name
   
 
 
13. 
Client Service Representative
 
 
14. 
How long have you been on program? *
 
 
 
 
 
 
15. 
Comments/Suggestions
   
 
 
16.  
Do you authorize DebtWave Credit Counseling, Inc. to post your comments in our testimonial section of our website? Please note only your first name and state will be provided with testimonial.
 
 
 
Please contact Customer Service if you have any questions regarding this survey.