6%
 
1. 
Dear Customer:



I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received. We appreciate your business and want to make sure we have met or exceeded your expectations.



Sincerely,

Steve Dimond

Manager
 

Please contact jmillign@MIT.EDU if you have any questions regarding this survey.