Questions marked with a * are required
Your answers to the following survey questions will remain anonymous and will only be used to help us improve your shopping experience.
Gender
*
Male
Female
Age
*
18-25
26-35
36-50
51-64
65 and older
On average, how often do you typically visit our online bookstore?
*
This is my first visit
Infrequently (less than once a month)
Monthly
Weekly
Daily
For whom are you shopping during this visit to the online bookstore?
*
Myself
A family member
A friend
A recovery group
A school
Another bookstore
A treatment center
A jail or prison
A community organization
Other
How did you first learn about Hazelden's online bookstore?
*
A Hazelden employee
A newspaper article
A print advertisement
A search engine
A link from another Web site
The Hazelden catalog
The Hazelden Web site
Referral from family member/friend
Referral from educator/treatment/health care professional
I don't recall
Other
Have you used our site's search functions and did you find what you were looking for?
*
No, I have not used the seach features.
Yes, I found what I was looking for with no problem.
Yes, but I had difficulty finding what I was looking for.
Yes, but I had to call for help to find what I was looking for.
Yes, but I was unable to find what I was looking for.
If you were unable to find what you were looking for, please describe what you wanted.
What change could we make to our online bookstore that would most improve your shopping experience?
Are there additional products you recommend that we sell on our Web site? If so, what?
Please select the topics that would be of the greatest personal interest to you.
*
Twelve Step Recovery
Memoirs
Women's issues
Men's issues
Diverse populations
Codependency
Relationships
Spirituality
None of the above
Other
Please select the formats that would be of greatest personal interest to you.
*
Audio books
Electronic books
Podcasts of Hazelden speakers
Daily meditations sent to my cell phone
Daily meditations broken out by topic (Twelve Steps, codependency, spirituality, etc.)
None of the above
Other
In what formats do you prefer to purchase our products?
*
Print only
Media only
(text messages, audio books, electronic books, podcasts, etc.)
Both print and media
How satisfied were you overall with your experience in our online bookstore?
*
Very Satisfied
Satisfied
Neutral
Not Satisfied
Very Dissatisfied
Please contact
bgreydanus@hazelden.org
if you have any questions regarding this survey.
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