Questions marked with a * are required
 
Your answers to the following survey questions will remain anonymous and will only be used to help us improve your shopping experience.

Gender *
 
Male
 
Female
 
Age *
 
18-25
 
26-35
 
36-50
 
51-64
 
65 and older
 
On average, how often do you typically visit our online bookstore? *
 
This is my first visit
 
Infrequently (less than once a month)
 
Monthly
 
Weekly
 
Daily
 
For whom are you shopping during this visit to the online bookstore? *
 
Myself
 
A family member
 
A friend
 
A recovery group
 
A school
 
Another bookstore
 
A treatment center
 
A jail or prison
 
A community organization
 
Other
    
 
How did you first learn about Hazelden's online bookstore? *
 
A Hazelden employee
 
A newspaper article
 
A print advertisement
 
A search engine
 
A link from another Web site
 
The Hazelden catalog
 
The Hazelden Web site
 
Referral from family member/friend
 
Referral from educator/treatment/health care professional
 
I don't recall
 
Other
    
 
Have you used our site's search functions and did you find what you were looking for? *
 
No, I have not used the seach features.
 
Yes, I found what I was looking for with no problem.
 
Yes, but I had difficulty finding what I was looking for.
 
Yes, but I had to call for help to find what I was looking for.
 
Yes, but I was unable to find what I was looking for.
 
If you were unable to find what you were looking for, please describe what you wanted.
   
 
What change could we make to our online bookstore that would most improve your shopping experience?
   
 
Are there additional products you recommend that we sell on our Web site? If so, what?
   
 
Please select the topics that would be of the greatest personal interest to you. *
 
Twelve Step Recovery
 
Memoirs
 
Women's issues
 
Men's issues
 
Diverse populations
 
Codependency
 
Relationships
 
Spirituality
 
None of the above
 
Other
    
 
Please select the formats that would be of greatest personal interest to you. *
 
Audio books
 
Electronic books
 
Podcasts of Hazelden speakers
 
Daily meditations sent to my cell phone
 
Daily meditations broken out by topic (Twelve Steps, codependency, spirituality, etc.)
 
None of the above
 
Other
    
 
In what formats do you prefer to purchase our products? *
 
Print only
 
Media only (text messages, audio books, electronic books, podcasts, etc.)
 
Both print and media
 
How satisfied were you overall with your experience in our online bookstore? *
                   


Please contact bgreydanus@hazelden.org if you have any questions regarding this survey.