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Survey Name:

Help Desk Service Support

Description Survey focusing on: How well does the help desk meet your needs?
Category Service Evaluation   (Browse All Categories)
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Help Desk Support:

How satisfied are you with:
Very satisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedN/A
overall quality of telephone support?
overall quality of on-site support?
knowledge and professionalism of the help desk support staff?
knowledge and professionalism of on-site support engineers?
communication and follow-up on problem resolution?
ability of help desk to diagnose your problem?