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Survey Name Organizational Concern for Satisfaction
Description Health Care survey of organizational concern for patient satisfaction
Category Customer Satisfaction   (Browse All Categories)

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In your opinion, how have patient satisfaction ratings changed at your organization in the past year?
Improved considerably
Improved somewhat
Has remained about the same
Has declined somewhat
Has declined considerably
Don't know
 
   
In your opinion, how important is patient satisfaction within your organization?
It's a high priority
It's a mid-level priority
It's a low priority
Don't know
 
   
Does your organization have managers/staff dedicated to patient-satisfaction matters?
Yes
No
Don't know
 
   
How often does your organization conduct surveys to evaluate
patient satisfaction?
Daily basis for each patient
Monthly or more often
Quarterly
Semiannually
Yearly or less often
We don't
 
   
Which one of the following means is used to evaluate patient satisfaction?
Questionnaires sent through the mail (in-house efforts)
Follow-up telephone calls (in-house efforts)
An outside firm has been hired to track patient satisfaction
Suggestion boxes placed in facilities
Other
 
   
Has your organization initiated programs to improve patient satisfaction within the past year?
Yes
No
Don't know
 
   
What sector of the health care industry do you believe needs the most improvement in patient satisfaction?
Hospitals
Physicians
Managed-care plans
Insurers
Nursing homes
Outpatient providers
Other
 
   
What is the most compelling reason for your organization to improve customer satisfaction?
Fear of losing patients to competitors
Fear of losing employer contracts
Fear of increase regulation
Fear of damage to organization's reputation
Other
 
   
In your opinion, has patient satisfaction been shown to have a direct effect on your organization's bottom line?
Yes
No
Don't know
 


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