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Survey Name Guest Evaluation
Description Hotel/Casino guest evaluation of service.
Category Resturant / Hotel   (Browse All Categories)

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Check only three responses.
Please check THREE most important reasons why you selected the [HOTEL] on this visit.
I wanted to try something new
Hotel facilities are very good
I saw advertising for the hotel
I like the environment
The courtesy and friendliness of the employees
My travel agent recommended the hotel
I prefer staying at a new hotel
When I stay in town, I almost always stay at this hotel
This was the only major hotel available
Special Events that are held at the hotel
My organization chose the hotel
Recommended by a friend/relative
Room rate/package price
I like the accessibility of a theme park
I like the location
I like the entertainment
Other
 
   
As a Hotel guest, please indicate how important the following items are for you
Very ImportantSomewhat ImportantNeutralSomewhat UnimportantNot At All Important
Pleasant greeting and being helped by doorman
Minimal waiting time in line at "check-in"
Courteously greeted at front desk
Reservation in order when I arrive
Bell person promptly at my room after "check-in"
Bell person telling me about hotel facilities
Housekeeping services timely and efficient during your stay
A "quality" room amenities package (shampoo, soaps, etc.)
Using "special services"--wake-up calls, show or restaurant reservations, babysitters, etc.
Courtesy and helpfulness of the person who took your room service order
Prompt "room service" delivery
A "quality" room service snack or meal
 
   
Please rate [HOTEL] for the following services
HOTEL
ExcellentVery GoodGoodFairPoor
Pleasant greeting and being helped by doorman
Minimal waiting time in line at "check-in"
Courteously greeted at front desk
Reservation in order when I arrive
Bell person promptly at my room after "check-in"
Bell person telling me about hotel facilities
Housekeeping services timely and efficient during your stay
A "quality" room amenities package (shampoo, soaps, etc.)
Using "special services"--wake-up calls, show or restaurant reservations, babysitters, etc.
Courtesy and helpfulness of the person who took your room service order
Prompt "room service" delivery
A "quality" room service snack or meal
 
   
How much time do you typically spend gambling in the [HOTEL] casino (as an overnight guest)
 
 
   
How much time do you spend at other casinos (as an overnight guest at [HOTEL])
 
 


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