The results of the satisfaction research are automatically collected, aggregated, and presented in easy to read formats. The key to the analysis is segmenting the data based on time periods or other important attributes, i.e. region, location, sales rep. Automated notifications can also be triggered to alert staff of specific feedback which may require immediate attention. The SurveyConsole Online Slide Show allows you to configure a customized view of your survey data including charts, frequency data, and an executive summary. The report can be shared online via a web link or exported as a PDF.
- Identify trends in satisfaction. Measure results over time.
- Receive automated email alerts.
- Segment and identify drivers of satisfaction.
- Automatically calculate customer loyalty scores. (learn more)