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What are Action Alerts?

Action Alerts enables you to get notified immediately when someone answers in a particular way to your questions in your survey. For example, if you had a "Satisfaction" question and you would like send out an email to your Customer Service Manager, everytime someone chooses a low satisfaction score you could use the Decision Support System to do this.

To start off with Action Alerts click on

• Login »  My Surveys »  (Select Survey) »  Survey Control »  Email Notification »  Action Alerts

What are the steps I need to follow to setup such a rule?

• If Action Alerts feature is not enabled, click on the "Enable" Button to Enable this feature on your survey.

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• An Action Alert will be set up by default. Click on the Edit link for setting up the Criteria and completing the set up.
• Here you'll have to enable a "Group" that defines the condition you are looking for. This is called the Rule Criteria. If there is no Criteria defined, then click on the Add New Criteria link to set up the required criteria.

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• Once at least 1 criteria is created, make sure that the criteria that you are interested in is enabled. This is done by checking the check-box next to the criteria.
• Then you need to tell the engine, what to do when a survey comes in that matches the group you just enabled. The "Action (Rule Match)" column specifies this.
• Test out the rule by previewing and taking the survey. Make sure you choose the options in the survey that trigger the group/rule and you should be getting emails depending upon what actions you choose!

Can I do other things beside send email?

Yes. SMS Text messaging is another way you can notify users of particular actions. Please see "SMS Messaging" below.

Can I have multiple alerts configured for the same survey?

Yes. As of December 2007, we've enhanced the Action Alert mechanism to provide for multiple alerts and criterias for the same survey.
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