SurveyConsole Survey Software
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Upgrade Account / Making Payments / Update Credit Card details - How to?

All pricing and costs are in US dollars. All major credit cards are accepted. We offer a 15% discount for Annual Pre-Payments.

How do I upgrade my Account?

All Account Information and Upgrade options are available under My Account.
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To Upgrade the Account:

  • Click on the My Account link.
  • Under My Account click on the UPGRADE ACCOUNT link.
  • Here Select the license level from the Subscription Level drop down menu.
  • Enter the Credit Card Details.
  • Click on the Save Billing Details for Processing button to upgrade the account.

My Credit card is not being accepted.

  • When you enter the Credit Card number make sure that you do not enter hyphens or spaces.
  • Make Sure the Credit Card is valid and the Expiry date is correct.
  • For Non US and Canadian Credit Cards please leave the Zip / Postal Code field blank.

How can I change the Credit Card on file for my account?

Under My Account click on the *Change* Link for Billing Credit Card and enter the Correct Details in the Popup.


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Note: Only Valid/Authentic Credit Card details will be updated. When updating the Card please re-enter all the details.

How can I get an Invoice?

Every time your credit card is charged, you should receive a Billing Confirmation email at the account email address. To know more click on the Invoices/Receipts link below.

Additional References