Over the past three years, Kohler has launched more than 300 surveys using the SurveyConsole platform across a variety of departments. The SurveyConsole tool is flexible enough to meet the needs of the various departments and is used company-wide. The web team, for example, uses SurveyConsole to track and gauge customer satisfaction on Kohler.com. After a few minutes of browsing, a pop-up survey appears inviting the user to share their feedback. If they agree, the next screen introduces the SurveyConsole survey that queries the visitor about Kohler.com and the site experience.
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